Frequently Asked Questions（FAQ）

To help you better understand our services, we’ve compiled the following frequently asked questions, covering aspects such as security, payment, logistics, and after-sales support.

Security Questions

We prioritize the safety and privacy of our customers, which includes the following measures:

• Personal Privacy Data: We strictly comply with privacy protection regulations, and all personal information (such as name, address, contact details, etc.) is encrypted and stored, only used for order processing and delivery.
• Account Information: Your account information is protected by multiple layers, including strong password requirements and regular security checks to ensure your account is protected from unauthorized access.
• Payment Information: We use internationally leading payment security technology, and all transaction data is encrypted to prevent information leaks, ensuring your payment process is secure and worry-free.
• Data Transparency: We commit not to use your personal data for any unauthorized purposes, ensuring your privacy is respected to the fullest.

Payment Questions

We support multiple secure and convenient payment methods:

• Bank Transfer: Fast and secure, suitable for customers familiar with banking operations.
• Third-Party Payment: Such as PayPal, which offers additional security to ensure worry-free transactions.

No matter which method you choose, your payment information will be strictly protected, ensuring a safe and worry-free transaction process.

Logistics Questions

We are committed to delivering your products quickly and efficiently. Typically:

• Packages are delivered within 7-18 business days from the time the order is placed. Delivery times may vary by country and region.
  • For example:
    • Canada: Approximately 7 business days.
    • Europe: Approximately 14-18 business days.
    • Australia: Approximately 7-10 business days.

Note:

• In exceptional cases, such as severe weather, customs clearance, or holidays, delivery times may be delayed. We appreciate your patience and are committed to ensuring that your package arrives safely.

About Customs Clearance:

• Our logistics services include customs clearance, so you do not need to handle customs procedures separately.
• If the customer chooses to handle customs clearance independently, we do not take responsibility for any issues during the process (such as loss, confiscation, or return). The customer is responsible for understanding the customs policies of the destination country and assuming any risks associated with it.

After-Sales Questions

We are committed to providing high-quality after-sales service to every customer:

• Damaged/Crushed Products: If the product is damaged or crushed due to shipping errors, we will cover the costs and provide compensation or replacement.
• Damage Due to Improper Use: If the product is damaged after receipt due to improper use or other human factors, we will not assume responsibility.

Return and Refund Policy:

• Return Application Time: Please apply for a return or refund within 7 days of receiving the package.
• Return Requirements: The product must remain in its original condition, unopened, and suitable for resale.
• Fee Explanation: Return shipping fees and handling charges are the responsibility of the applicant.

If you have any questions or issues, please feel free to contact our customer service team, and we will be happy to assist you!